Terms & Conditions

EO Fitness BV

Last updated: 23 October 2026

1. WHO WE ARE AND WHEN THESE TERMS APPLY

These terms apply to every product and service sold by EO Fitness BV ("EO Fitness", "we", "us"), registered in the Netherlands under KVK 42030330, BTW NL869385094B01, Koepellaan 1, 3705 ZS Zeist. Contact: eugene@eofitness.org.

By placing an order, starting a subscription or booking a call, camp or clinic, you confirm that you have read and accept these terms. If you buy for an athlete under 18, you accept these terms on their behalf as parent or legal guardian.

2. ALL SALES ARE FINAL

Everything we sell is personal, digital or reserved specifically for you. For that reason all purchases are final and we do not give refunds, credits or exchanges. This applies to coaching plans, digital programs and e-books, calls, camps and clinics, including when you change your mind, stop following the plan, miss sessions or do not reach the results you hoped for.

The only exceptions are the cases in section 9 (if we cancel) and any rights that mandatory consumer law gives you and that cannot be excluded by contract.

3. COACHING PLANS (PRO AND PREMIUM)

Pro and Premium are subscriptions billed automatically every 4 weeks at the price shown at checkout. There is no minimum term.

You can cancel at any time in your account. Cancelling stops the next payment. Your current 4-week period stays active until it ends and is not refunded, in full or in part.

By subscribing you ask us to start your coaching straight away, before the 14-day withdrawal period ends. You acknowledge that once we have started (for example by sending your intake, booking your onboarding call or delivering your plan), you lose the right to withdraw for the period that has started.

Plans are written for one athlete only. What is included in Pro and Premium is described on the plan pages at the time of purchase. Premium includes daily communication and unlimited video calls and video analysis within reasonable use for one athlete. Reply times can be longer during competitions, travel and holidays.

We may change subscription prices for new periods. We will tell you by email before a new price applies to you, and you can cancel before it does.

4. DIGITAL PROGRAMS AND E-BOOKS

Digital programs (such as the Race Ready Speed System and the Off-Season Strength System) and e-books (such as Mastering Speed) are delivered as a download straight after payment.

By completing your purchase you ask for immediate delivery and you acknowledge that you lose your right of withdrawal as soon as the download is made available to you. You receive a confirmation of this by email.

Your download link, receipt and any booking links are sent to the email address you enter at checkout. You are responsible for entering a correct email address that you have access to. We are not responsible if you do not receive your purchase because the email address you gave is wrong. If that happens, email eugene@eofitness.org from the address you meant to use and we will resend it once we have checked your order.

Digital programs are written training plans. Video demonstrations are only included where the product page says so.

5. CALLS

The Athlete Performance Call and the Coach Consultation Call are paid in advance when you book. The free intro call is free of charge.

You can reschedule a paid call once, up to 24 hours before the start time, using the link in your confirmation email. Calls cancelled or moved within 24 hours, and missed calls, are not refunded and cannot be moved or transferred.

A call is reserved for you on a specific date and time. By booking you ask us to provide the call on that date and you acknowledge that you lose your right of withdrawal once the call has taken place.

6. CAMPS AND CLINICS

Camps (such as Velocity One) and clinics are leisure and sports services on a specific date. Your place is reserved once you have paid or once a clinic is confirmed in writing. There is no right of withdrawal for these bookings.

Bookings are non-refundable and cannot be cancelled by you. If you cannot attend, you may ask us in writing, at least 7 days before the start, to transfer your place to another athlete. Because places are given through an application process, a transfer is only possible if the new athlete applies and is accepted by EO Fitness. If no suitable athlete is accepted, your place lapses without a refund. Missing all or part of a camp or clinic does not give a right to a refund.

For clinics booked by clubs, schools, teams or companies, the price, date, location and any travel costs are agreed in writing. Once confirmed, the booking is final.

Athletes under 18 can only take part with written permission from a parent or legal guardian.

7. YOUR HEALTH AND SAFETY

Sprint and strength training carry a risk of injury. You train at your own risk and are responsible for checking with a doctor that you are fit to train, especially if you have an injury, a medical condition or have not trained for a while.

Tell us about any injury, illness or pain before and during your coaching. Stop training and seek medical advice if something does not feel right. Our coaching is not medical or physiotherapy advice.

Results depend on many factors, including consistency, recovery, sleep, nutrition and how your body responds to training. We do not guarantee any specific result, time or selection.

8. INTELLECTUAL PROPERTY AND FAIR USE

All plans, programs, e-books, documents, videos and other materials remain the property of EO Fitness BV. You receive a personal, non-transferable right to use them for your own training.

You may not share, copy, resell, publish or post our materials, or give access to your account to anyone else, without our written permission. If you do, we may end your access without a refund and claim damages.

9. IF WE CANCEL OR CHANGE SOMETHING

If we cancel a call, camp or clinic, we offer you a new date. If no suitable new date is possible, we refund what you paid for that booking. This is the only refund we give for calls, camps and clinics.

We may end a subscription if these terms are breached or if we can no longer provide the coaching. If we end it for a reason that is not your fault, we refund the unused part of the current period.

10. PAYMENTS AND CHARGEBACKS

Payments are processed securely by our payment provider. Prices include VAT where it applies.

If you have a problem with a payment, contact us first at eugene@eofitness.org before you start a chargeback or dispute with your bank. Chargebacks made against these terms may be contested, and we may suspend access while a dispute is open.

11. LIABILITY

We are not liable for injury, loss or damage resulting from the use of our products or services, except where the law does not allow this to be excluded, such as in the case of intent or gross negligence. In all other cases our total liability is limited to the amount you paid for the product or service in question.

12. COMPLAINTS

Not happy with something? Email eugene@eofitness.org with your order details. We reply within 14 days and will try to find a fair solution with you. A complaint does not create a right to a refund.

13. CHANGES TO THESE TERMS

We may update these terms. The version that applies to a purchase is the version published on this page at the moment you buy. For running subscriptions we will tell you about important changes by email.

14. GOVERNING LAW

These terms are governed by Dutch law. Disputes are handled by the competent court in the Netherlands. If you are a consumer living in another country, you keep the protection of the mandatory consumer laws of that country.